Refund policy

Effective Date: 2026-02-04

1. Overview

At Zephyr Vitality, operated by White Cap Ventures LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through zephyrvitality.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival
  • Restocking fee: A 25% restocking fee applies to approved returns for non-defective items. Defective or incorrect items are not subject to restocking fees.

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM PST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items returned for non-defective reasons must be unused, uninstalled, and in their original packaging with all accessories included.

Items that have been used, installed, or altered are not eligible for return, unless the item was defective, damaged, or incorrect upon arrival and the issue is reported within 48 hours of delivery with supporting photos or documentation.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions for a return or offer a replacement or refund.

Claims submitted after 48 hours of delivery may not be eligible for replacement or refund.

5. Returns, Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval. Your bank or payment provider may take additional time to post the refund.
  • If you prefer, we can send a replacement item instead of a refund

6. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

Returns must be approved in advance by our customer service team. Items sent without prior authorization may not be accepted.

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse.

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Refused or Undeliverable Packages

If an order is refused or returned due to an incorrect address, failed delivery attempts, or unclaimed packages, the customer will be responsible for any return shipping costs or carrier fees. Refunds will be issued minus these costs.

This protects you from expensive international return shipping.

11. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

12. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Zephyr Vitality, you agree to this Return and Refund Policy.

Zephyr Vitality, operated by White Cap Ventures LLC
support@zephyrvitality.com
1-858-365-8812
1401 21st St, Ste R, Sacramento, CA 95811, United States